Timbuk2 Reviews

The worst customer service ever!

My bag got damaged because of a delicate wash in the washing machine. The bags are supposed to be durable and waterproof. If I can't wash them in delicate mode with cold water, how are they supposed to be cleaned? I don't have 20 hours to towel clean them inside and outside. Customer service just sent me a link that says washing machine makes the warranty void. If there are thousands of exceptions then what is the point of having a lifetime warranty? Bad brand. Bad customer service.

I bought a messenger bag but the inside of the front flap started to crack and then crumble. Arielle in their Customer Services refused to refund or replace the bag. So much for their lifetime guarantee!

I bought a messenger bag but the inside of the flap started to crack and then crumble. It was obviously a manufacturing flaw. Arielle at Timbuk2's customer service refused to replace it or refund it. So much for their lifetime guarantee! I would advise anyone thinking of buying a Timbuk2 bag to buy another, better brand.

Well, what can I say... Great job guys! Everything is fast, fast and of high quality! I recommend this store

For quite a long time I have been looking for a good laptop bag, and I finally found it at Timbuk2. My laptop is quite a heavy one and it is very uncomfortable to carry it around. I also have back pains which made it even harder to find a proper solution to my problem. However, I was able to find a backpack of very good quality and the right structure that would make it way easier for my spine to carry the weight around. Besides, it looks very stylish. I enjoy the designs at Timbuk2 and HIGHLY recommend it to everyone with the same problem as mine!

I bought a $90 back pack from Timbuk2 this summer, for use beginning in the fall. Unfortunately, I did not see the 30-day return window. Really? Is the brand that weak that they can only allow 30 days? Some people actually buy things ahead of time, and trustworthy brands stand behind their items, knowing that customers' word-of-mouth is their best advertising.

For me, this brand did not work well. I purchased the Authority Laptop Backpack Deluxe, failing to see that there was only one side pocket--water bottle pocket (so where would I put my umbrella??) I found this back hurt my shoulders, no matter how many times I re-adjusted the straps, so I figured it just wasn't the right bag for me.
When I returned home from my research trip, I contacted Timbuk2 to initiate a return. That's when I found out about the 30-day return policy, which shocked me as a consumer. A backpack is not a pair of pants that you can try on once and know for sure whether they fit or not. Anyway, I asked the company nicely if they would consider an exchange ("No," the sale was marked final, and it had been more than 30 days).
Let me say this, if I were buying a gift for a college (or other) student, I would STEER CLEAR of Timbuk2. Think about it; by the time you get the gift to the individual, they may have a day or two to actually use it before the return window closes. Another reason to choose another brand.
And here I was thinking I would just purchase something else from Timbuk2 instead (in fact, the item I was going to exchange my bag for was more expensive--guess they just do NOT want my business).
No exchanges unless the return is initiated within the 30-day window.
No exchanges on items marked "final sale."
How apropos, as this purchase is my FINAL SALE with Timbuk2, and I urge you to find another brand. I guess if you live near one of their handful of stores, 30 days may work, but it didn't for me.
Shame on you, Timbuk2.

This company has the worst customer service ever. I will never buy anything from them again. I bought a copilot for my sons wedding gift. He opened it for his wedding day, which was 3 days past their return policy. My son decided it was too small and wanted the large. I reordered the large and sent Timbuk2 a text regarding the return. They refused to accept the return due to the 30 day policy
no matter what. My son loves their products but I think he is done with them too! All their cutesy, funny descriptions and replies are not so cute and funny anymore! There’s another side to this phony company! Never again!

Ordered a bag and it kept getting pushed back on delivery time. I emailed to inquire (nicely) and got a snide response telling me they would be more than happy to cancel my order.

I got a new pair of slippers 6 months ago. Now I've worn through the sole. My jeans last a year, maybe two - even high quality jeans! I wear stuff down faster than anyone I know, and my backpacks usually last a year at the most.

I have worn this bag for work almost everyday since december 2014. It still looks new, and it's still every bit as comfortable and practical as the day I bought it!

If this bag ever breaks, I'm buying exactly the same one again!

Thanks for an exceptionally sturdy, comfortable and stylish backpack.

Best,
Daniel.

terrible and support also very bad. when backpack arrived it was broken, they would not able to send replacement for more than 6 months and still counting... do not advise.